ring4 Privacy Policy

1. Introduction

ring4 ("we", "our", or "platform") is an online casino and betting service platform operated for users in Bangladesh. By visiting our website ring4.lat or using our services, you are considered to have agreed to the terms of this Privacy Policy.

We believe you should have full control over your personal information. This Privacy Policy clearly explains what kind of information ring4 collects, why it collects it, how it is used, and what steps are taken to protect your information.

This policy is consistent with the data protection principles applicable in Bangladesh. ring4's primary commitment is to maintain a fully transparent and trustworthy relationship with you.

2. Information We Collect

ring4 collects certain information to operate its services smoothly and to give you the best possible experience. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number (for communication and account management)
• Residential address
• National ID card or passport details (for identity verification)
• Payment information — such as your bKash, Nagad, or Rocket number (for processing transactions)
• Your messages and requests when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and device type
• Date, time, and duration of sessions on the site
• Which pages you visited and how long you spent on them
• Referral URL (where you came from before reaching our site)

2.3 Gaming & Transaction Information

• Deposit and withdrawal history
• Gaming activity records (bet amounts, win/loss history)
• Bonus usage and VIP tier progress
• Responsible gaming settings and limits

3. Purpose of Using Information

ring4 uses collected information for the following legitimate purposes:

3.1 Account & Service Management

• Creating, verifying, and keeping your account active
• Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Determining eligibility for bonuses and promotions
• Determining your level and benefits in the VIP programme

3.2 Security & Fraud Prevention

• Detecting suspicious transactions and account activity
• Preventing multiple accounts or fraudulent activity
• Maintaining the integrity and security of the platform
• Preventing minors from using the platform

3.3 Customer Support & Communication

• Resolving your questions and complaints
• Notifying you of important account updates and policy changes
• Providing 24/7 live chat support in Bengali and English

3.4 Service Improvement

• Testing and improving platform functionality
• Analysing user experience to raise the quality of services
• Identifying and resolving technical issues

ring4 never sells your personal information or rents it to third parties for commercial purposes.

4. Data Storage & Security

ring4 adopts industry-standard technical and administrative measures to keep your information secure.

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmitted on our site is encrypted
• Data stored on secure servers with regular security audits
• Password hashing and two-factor authentication support
• Firewall and intrusion detection systems

4.2 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud prevention requirements. Once the required period has passed, information is securely deleted or anonymised.

4.3 Response to a Data Breach

In the event of a data breach, ring4 will notify affected users as quickly as possible and take the necessary steps to address the situation.

5. Sharing Information with Third Parties

ring4 may share information with third parties only in specific circumstances and under strict confidentiality agreements:

5.1 Payment Processing Services

The necessary information is shared with the relevant payment gateways to complete transactions via bKash, Nagad, Rocket, and bank transfer. These service providers may only use the information for the specific purpose of processing the transaction.

5.2 Technology & Analytics Services

We work with trusted technology partners to operate the platform. These partners act only under ring4's instructions and are bound by confidentiality agreements.

5.3 Legal Obligations

ring4 may be legally required to disclose information in response to a court order, a lawful request from a government authority, or any other legal obligation.

5.4 Business Transfers

In the event of any change to ring4's business operations, a merger, or an acquisition, user information may be transferred to the relevant party. You will be notified in advance in such a case.

Beyond the purposes listed above, ring4 never sells your information to third parties or shares it with advertisers.

6. Cookies & Tracking Technologies

ring4 uses cookies and similar technologies to keep the site functioning correctly and to improve the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used for tasks such as maintaining login sessions, security verification, and saving language preferences. The platform cannot function properly without these cookies.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings — for example, your language preference, game settings, and layout preferences.

6.3 Analytics Cookies

Anonymous analytical data is collected to understand which parts of the site are used most and where there is room for improvement. This data is not personally identifiable.

6.4 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some services to stop working correctly.

7. Your Rights

Every ring4 user enjoys the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
• Right to Data Portability: You may request to receive the information you have provided in a common format.
• Right to Opt Out of Marketing Communications: You may remove yourself from promotional communications at any time.

To exercise any of these rights, email us at [email protected] or contact us via live chat. We will process your request as quickly as possible.

8. Account Verification (KYC)

The account verification process at ring4 is essential for the security and integrity of the platform. As part of the "Know Your Customer" (KYC) process, we may request the following information:

• A clear photo of your National ID card (NID) or passport
• A selfie photo or a photo of you holding your photo ID
• Proof of address document (electricity bill, bank statement, etc.)
• Payment method ownership verification details

KYC documents are used solely for identity and age verification purposes and are stored under strict security. This information is never used for advertising or marketing.

9. Protection of Minors

ring4 is a platform exclusively for users aged 21 and above. We do not knowingly collect personal information from minors or allow minors to use our services.

Age verification steps are taken at the time of registration. If we have reason to believe that an account belongs to someone under 21, we will immediately suspend the account and delete any information collected.

If you believe a minor you know is operating an account on ring4, please inform us at [email protected]

10. Policy Changes

ring4 may update this privacy policy from time to time. Reasons for changes may include:

• Technological improvements or introduction of new services
• Legal and regulatory changes
• Clarification of policy based on user feedback
• Improvements to security practices

For significant changes, ring4 will notify you via your registered email or through a notice on the platform. Continued use of the platform after an updated policy is published will be considered as your acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.